viva368 Privacy Policy
This page describes what we collect when you use viva368 and how we keep that data protected. Our privacy practices are built around transparency: we tell you exactly what information we gather, why we need it, and who can access it. We collect data only for legitimate business purposes—account verification, fraud prevention, payment processing, and compliance with applicable law.
When you open an account with viva368, you provide us with personal information including your name, email, phone number, date of birth, and payment method details. We also collect information passively through your gameplay—transaction history, game preferences, login times, and device data. All this information is stored securely on our servers and protected by encryption and access controls.
Our privacy policy applies to all users of viva368 worldwide, though our service is available only where local law permits. If you have questions about how we handle your data or wish to exercise your privacy rights, our support team can assist you during business hours via live chat, email, or in-app messaging.
What We Collect and Why
We collect several categories of information to operate viva368 and serve our members effectively. Your account information includes email, phone, full name, date of birth, and residential address. We require this to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang provide the same core data as members elsewhere.
We collect payment information to process deposits and withdrawals. This includes your DANA, e-wallet, mobile banking, local payment, online payment, or bank account (e-wallet, mobile banking, local payment, online payment) details. We never store full credit card numbers on our servers; payment processing is handled by certified third-party processors who comply with PCI-DSS standards. We keep transaction records to track account balance, settlement history, and fraud patterns.
We collect gameplay data—which games you play, how long you play, your bet amounts, and outcomes. This data helps us understand user preferences and improve our platform. We also collect device and browser information (IP address, device type, operating system) to detect fraud and unauthorised access. Our analytics systems track aggregate patterns without identifying individual players unless fraud is suspected.
We collect communication data when you contact our support team. These messages are kept on our systems for record-keeping and quality assurance. Our team may review support conversations to improve response quality, but we do not use them for marketing or external sharing.
- Account data
- Email, phone, name, date of birth, address, identity document numbers retained for verification and compliance purposes.
- Payment data
- Payment method details and transaction history kept for settlement, audit, and fraud detection on viva368.
- Gameplay data
- Game titles, bet history, session duration, and outcomes stored to personalise experience and detect irregular play patterns.
- Device data
- IP address, device type, browser version retained temporarily for fraud prevention and login verification on viva368.
How We Use and Share Your Data
We use your data primarily for account management, payment processing, and regulatory compliance. We keep your account information for as long as you maintain your viva368 membership, plus a retention period required by law for anti-money-laundering and tax records. After account closure, we retain minimal data—transaction records and account history—for audit purposes only.
We do not sell your personal data to third parties. We do not share your email, phone, or gameplay preferences with marketers, data brokers, or advertisers. However, we do share necessary information with third-party service providers who assist us operationally: payment processors (for DANA, e-wallet, mobile banking, local payment, and bank transfers), hosting providers, and compliance consultants. These partners sign data-processing agreements and agree to protect your privacy.
We may disclose your data if required by law, court order, or government authority. We also disclose data to prevent fraud or abuse—for example, if we detect suspicious account activity, we may investigate and report findings to relevant authorities. Our viva368 fraud team uses data analytics to identify irregular patterns and protect all our members from compromise.
Cookies and Tracking on viva368
Our viva368 platform uses cookies to maintain your login session and remember your preferences. These are essential cookies; without them, you would need to re-enter your credentials each time you visit. We also use analytics cookies to measure platform usage and identify technical issues. These cookies do not identify you personally; they track behaviour in aggregate.
We do not use third-party tracking pixels or retargeting cookies. Our advertising partners may receive basic information about your viva368 visits (such as that you visited the site) but not your gameplay data or account balance. You can disable non-essential cookies in your browser settings, though this may limit platform functionality.
Your Data Rights on viva368
You have the right to access, correct, and delete your personal data held by viva368. You can request a copy of all data we hold about you by contacting our support team. We will provide this within a standard timeframe. You can also request that we correct inaccurate information or delete your account entirely.
If you request account deletion, we remove your gameplay records and personal details from active systems. However, we retain transaction records and account history for the legally required retention period. This protects both you and us in case of future disputes or regulatory inquiries.
You have the right to object to our data use for purposes other than account management and fraud prevention. For example, if we use your data for analytics improvements, you can ask us to limit such use. We will honour these requests where operationally feasible.
Data Security and Cross-Border Transfers
We secure your data using industry-standard encryption (TLS 1.2+) for all data in transit. Our servers use encrypted storage for data at rest. We implement access controls so only authorised viva368 team members can view sensitive information. We conduct regular security audits and penetration testing to identify vulnerabilities.
Our servers may sit outside your jurisdiction. By using viva368, you consent to the transfer of your data to the countries where we operate. We ensure all data transfers comply with applicable data-protection law. If you are in the European Union or another region with strict data-transfer rules, we handle your data under standard contractual clauses and adequacy decisions where available.
We cannot guarantee absolute security; no online system is completely risk-free. However, we undertake to implement reasonable safeguards and notify you promptly if a breach occurs. You can contact our support team at any time if you have concerns about data security or suspect unauthorised access to your viva368 account.